Implementation of Electronic Medical Records in Health Services
DOI:
https://doi.org/10.37287/picnhs.v6i2.65Keywords:
digital transformation, electronic medical records, health efficiency, health information system, health quarantine office, health servicesAbstract
The medical record documentation system at the Class I Health Quarantine Center (BKK) in Panjang for the embarkation/disembarkation clinic for the Hajj pilgrimage, routine outpatient care, and special situations is still conducted manually. This leads to various issues such as delayed reporting, potential data duplication, and service inefficiency, thereby hindering the quality of healthcare services and medical decision-making. This study aims to identify needs and formulate strategies for implementing an integrated Electronic Medical Record System (EMR) tailored to the operational requirements of the Class I Panjang Health Quarantine Office, thereby enhancing the efficiency of record-keeping and the accuracy of reporting. The methods used in this research involved data collection through interviews, observations, and Focus Group Discussions (FGDs) with various stakeholders at BKK Class I Panjang. The collected data was analyzed to identify the root causes of the problems and formulate alternative solutions. One proposed solution is the development of a pilot project for a simple desktop-based electronic medical record application. This research concluded that digital transformation toward EMR is highly needed and has received positive support from various internal stakeholders. A pilot project for a simple EMR application has been developed as a proof of concept. Strategic recommendations for EMR implementation include developing Standard Operating Procedures (SOPs), training human resources (HR), developing the application, advocating for internal policies, and strengthening infrastructure. The implementation of EMR has significant potential to improve the quality of healthcare services, efficiency, and data accuracy at BKK Class I Panjang. The success of implementation requires the commitment of agency leadership to integrate the recommendations into work plans, establish internal policies mandating the use of EMR, allocate budgets, and continue system development and HR capacity building on an ongoing basis.
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