Determinants Related to SIM-RS user Satisfaction
Keywords:
information, quality, service, SIM-RS, systemAbstract
Based on initial observations, there are still complaints from users regarding the slow system, difficulty in data input, and the suboptimal function of SIM-RS in supporting services at Bhayangkara Level III Hospital, Banda Aceh. The purpose of this study was to determine the determinants related to SIM-RS user satisfaction at Bhayangkara Level III Hospital, Banda Aceh. Quantitative research was used with a cross-sectional study design. The sample consisted of 91 health workers using the total sampling method. Data collection used instruments. The results showed that partially there was a significant relationship between system quality (p = 0.0001), information quality (p = 0.015), and service quality (p = 0.0001) of SIM-RS with SIM-RS user satisfaction at Bhayangkara Level III Hospital, Banda Aceh. Logistic regression analysis showed that SIM-RS System Quality (P = 0.0001) and SIM-RS Service Quality (P = 0.001) were significant predictors related to SIM-RS user satisfaction at Bhayangkara Level III Hospital, Banda Aceh. Conclusions: The results of the study indicate that the SIM-RS System Quality factor is the most significant predictor related to satisfaction with SIM-RS use at Bhayangkara Hospital Level III Banda Aceh (OR: 39.738).
References
Abbas, S., Kadir, L., Dunggio, T. J. J. o. E., Business,, & Administration. (2021). The Influence of Infrastructure and Service Quality on Community Satisfaction at the Regional General Hospital Bumi Panua of Pohuwato Regency. 2(1), 58-66.
Ainulia, I., & Rodiah, S. (2023). Analysis of the Effectiveness of the Cash Receipt Accounting Information System at Zainab Maternity and Children's Hospital. Jurnal Buana Akuntansi, 8(2), 131-142.
Athira, N., & Sampetoding, E. A. M. J. H. J. o. P. H. P. (2024). Use of Hospital Management Information System (SIMRS) in Indonesia. 1(1), 25-28.
Auliana, T. (2024). The Effect Of The Implementation Of Lean Healthcare Strategy: Sim Rs Gos On Patient Satisfaction And Waiting Time In The Outpatient Polyclinic Of Dr. Adnaan Wd Payakumbuh Regional Hospital In 2024 universitas andala].
Beny, B. B. J. J. o. I. S. f. P. H. (2019). EEvaluation of the implementation of the Hospital Management Information System (SIMRS) at Praya Regional Hospital, Central Lombok Regency, West Nusa Tenggara. 5(3), 13-27.
Braithwaite, J., Mannion, R., Matsuyama, Y., Shekelle, P. G., Whittaker, S., & Al-Adawi, S. (2018). Healthcare systems: future predictions for global care. CRC Press.
Chenhui, J. (2019). Impact of mobile health technology adoption on service quality and patient satisfaction ISCTE-Instituto Universitario de Lisboa (Portugal)].
Diaz, A. S. J. M. M. J. (2025). The Influence of the Implementation of the Hospital Management Information System (SIMRS) on the Effectiveness of Patient Administration Services at Grandmed Hospital Lubuk Pakam. 2(2), 72-76.
Fadilla, N. M. (2021). Hospital management information systems in improving efficiency: a mini literature review. 8(1), 357-374.
Haghighi, S. M., & Torabi, S. A. (2018). A novel mixed sustainability-resilience framework for evaluating hospital information systems. 118, 16-28.
Igiany, P. D. (2019). Systematic Review: Factors Influencing the Implementation of Hospital Management Information Systems (SIMRS). Prosiding Seminar Nasional INAHCO 2019,
Indrawati, C. (2024). Analysis of the Use of Hospital Management Information Systems with Jobs to be Done to Increase Innovation Simplifying Administrative Processes at CHP Hospitals. 5(2), 226-238.
Indrayani, E., & Wahyuni, R. (2024). Navigasi Digital: Transformasi Sistem Informasi Geografis dalam Tata Kelola Informasi Pemerintahan.
Kudrenko, N., & Demianchuk, S. (2019). Information systems and technologies in the audit. (5 (216)), 32-38.
Muin, H. (2019). User Satisfaction Regarding the Use of SIMRS on the Performance of Outpatient Unit Staff at Nene Mallomo Hospital, Sidenreng Rappang Regency universitas hasanuddin].
Nurwito, B. (2024). Benefits and Effectiveness of Implementing Information Systems in Private and Government Hospitals. 12(2).
Pusdikasari, I. J. J. (2025). Hospital Management Information System (SIMRS) in Improving Service Quality at Ogan Ilir Regional Hospital. 13(1), 65-70.
Putra, P. O. H., Kirana, R. A. W. W. C., & Budi, I. J. H. (2022). Usability factors that drive continued intention to use and loyalty of mobile travel application. 8(9).
Putri, D. N., Purba, S. H., Layana, K., & Lubis, K. J. J. R. I. K. U. d. F. (2025). Challenges and Solutions in the Implementation of SIMRS in Government Hospitals in Indonesia. 3(1), 13-22.
Rainer, R. K., Prince, B., Sanchez-Rodriguez, C., Splettstoesser-Hogeterp, I., & Ebrahimi, S. (2020). Introduction to information systems. John Wiley & Sons.
Sari, N., Syahrizal, D., Saputra, I., Usman, S., & Maulana, T. (2023). Implementation of Management Information Systems at Meuraxa Hospital Banda Aceh.
Shaikh, M., Vayani, A. H., Akram, S., & Qamar, N. (2022). Open-source electronic health record systems: A systematic review of most recent advances. 28(2), 14604582221099828.
Shiri, R., El-Metwally, A., Sallinen, M., Pöyry, M., Härmä, M., & Toppinen-Tanner, S. (2023). The role of continuing professional training or development in maintaining current employment: A systematic review. Healthcare,
Situmeang, W. Y., Pinandhika, M. S., Chain, V., Lestari, P., Hariyati, R. T. S., & Handiyani, H. (2023). SCase Study: Strategic Planning of Nursing Management Information System in Depok City Regional Hospital. Indones J Nurs Sci, 3(1), 16-21.
Sutherland, B. L., Pecanac, K., LaBorde, T. M., Bartels, C. M., & Brennan, M. B. (2022). Good working relationships: how healthcare system proximity influences trust between healthcare workers. 36(3), 331-339.
Umaroh, S., & Barmawi, M. M. (2020). Delone and mclean model of academic information system success. 69(2), 92-101.
Widiyanto, F., & Widayati, A. (2021). The challenges of hospital information system implementation: a case study of a public hospital in Indonesia. 18(1), 56-64.
Winarti, G. (2023). Literature Review: Faktor Keberhasilan Implementasi Sistem Informasi Manajemen Rumah Sakit (Simrs). 4(1), 486-497.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Indonesian Journal of Global Health Research
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
