Literature Review: Analysis of Potential Human Error Factors in the Industrial Sector Using the Heart Method
DOI:
https://doi.org/10.37287/ijghr.v8i3.1361Keywords:
human error, lack of training, time pressure, unclear instructionsand, work fatigueAbstract
Occupational Health and Safety (OHS) is a fundamental aspect of the industrial world, playing a crucial role in protecting workers and ensuring operational continuity. Various reports indicate that the majority of workplace accidents in industrial sectors, such as mining, construction, and manufacturing, are still dominated by human error. Therefore, a comprehensive evaluation of the probability of human error is necessary to reduce the number of workplace accidents and improve safety performance. Objective to analyze and integrate research findings related to the implementation of the Systematic Human Error Reduction and Prediction Approach (SHERPA) and Human Error Assessment and Reduction Technique (HEART) methods in identifying, measuring, and reducing the risk of human error in various industrial sectors. This study is a systematic literature review compiled according to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines. Articles were searched through Google Scholar and PubMed databases using the keywords "Human Error," "Occupational Health and Safety (OHS)," "HEART," "Human Reliability Analysis," and "occupational accident." Inclusion criteria included articles published between 2021 and 2025, with full text, and discussing human error analysis using the HEART method in the industrial sector. Of the 313 identified articles, nine met the criteria and were analyzed qualitatively. The HEART method produced varying Human Error Probability values, with the highest values for manual work in underground mining (0.89), manual valve operation in oil tank facilities (0.95), and cutting machine operation in the furniture industry (0.888). The dominant factors triggering errors included work fatigue, unclear instructions, time pressure, and lack of training. The HEART method is effective in providing a quantitative and holistic picture of human error risk.
References
Adiratna, Y., Astono, S., Fertiaz, M., Subhan, Sugistria, C. A. O., Prayitno, H., Khair, R. I., Brando, A., & Putri, B. A. (2022). The Indonesian National Occupational Safety and Health Profile in 2022 (S. Astono (ed.)). Kementerian Ketenagakerjaan Republik Indonesia. https://satudata.kemnaker.go.id/satudata-public/2022/10/files/publikasi/1675661836215_The%2520Indonesian%2520OSH%2520Profile%25202022_Compiled%252020230124_compressed.pdf
Alfarabi, M., Alisyahbana, T., Wahyuni, A. D., Fole, A., & Safutra, N. I. (2024). Optimasi Manajemen Risiko dalam Pengolahan Mineral: Evaluasi Probabilitas Human Error dengan Metode SHERPA dan HEART di PT. Bumi Mineral Sulawesi. Scientica Jurnal Ilmiah Sain Dan Teknologi, 3(1), 181–193. https://jurnal.kolibi.org/index.php/scientica/article/view/3513
Aliabadi, M. M., Mohammadfam, I., Soltanian, A. R., & Najafi, K. (2022). Human Error Probability Determination in Blasting Process of Ore Mine Using a Hybrid of HEART and Best-Worst Methods. Saf Health Work, 13(3), 326–335. https://doi.org/10.1016/j.shaw.2022.03.010
Cahyani, R., & Susilawati, S. (2024). Analisis Faktor Human Error Terhadap Kejadian Kecelakaan Kerja Pada Pekerja Konstruksi. Gudang Jurnal Multidisiplin Ilmu, 2(7), 10–14. https://doi.org/https://doi.org/10.59435/gjmi.v2i7.669
Cahyani, S. N., Safirin, M. T., Donoriyanto, D. S., & Rahmawati, N. (2022). Human Error Analysis to Minimize Work Accidents Using the HEART and SHERPA Methods at PT. Wonojati Wijoyo. Prozima, 6(1), 48–59. https://doi.org/http://doi.org/10.21070/prozima.v6i1.1569
Fadlurrohman, H. A. (2024). Implementation of the HEART Method for Human Error Analysis in Dump Truck Operators at a Mining Services Company. In Repository Politeknik Perkapalan Negeri Surabaya. http://repository.ppns.ac.id/6018/
Febriansyah, S., Silviana, N. A., Zulvatricia, R., & Banjarnahor, M. (2025). Analisa Human Error Terhadap Kegiatan Transfer Minyak Pada Department Tank Farm Speciality Fats Menggunakan Metode HEART di PT. X. JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING, 9(1). https://doi.org/10.31289/jime.v9i1.12999
Gelisar, R., & Sari, N. R. (2024). Penerapan Fasilitas Pendukung Kesehatan dan Keselamatan ( K3 ) Service dan Operation di Bandara Sultan Aji Muhammad Sulaiman Sepinggan pada Maskapai Garuda Indonesia. JETBUS Journal of Education Transportation and Business, 1(2), 140–154. https://doi.org/https://doi.org/10.57235/jetbus.v1i2.3384
Kasnawati, K., Sampe, R., Kusdiah, Y., & Sriwati, M. (2024). Pengembangan Teknologi Mesin Otomatis Untuk Peningkatan Produktivitas Dalam Industri Manufaktur. Jurnal Review Pendidikan Dan Pengajaran, 7(4), 15300–15306. https://doi.org/https://doi.org/10.31004/jrpp.v7i4.36459
La Fata, C. M., Adelfio, L., Micale, R., & La Scalia, G. (2023). Human error contribution to accidents in the manufacturing sector: A structured approach to evaluate the interdependence among performance shaping factors. Safety Science, 161, 106067. https://doi.org/https://doi.org/10.1016/j.ssci.2023.106067
Ma’aarij, M. R. Al, & Nugraha, A. E. (2022). Analisis Human Error Guna Meminimalkan Kecelakaan Kerja Dengan Menggunakan Metode SHERPA dan HEART Studi Kasus: CV Sarana Sejahtera Tehnik. Jurnal Ilmiah Wahana Pendidikan, 8(5), 99–104. https://doi.org/https://doi.org/10.5281/zenodo.6408870
Maulidya, A., Oginawati, K., & Suharyanto, S. (2023). Analysis of Human Error Potential as a Cause of Work Accident using Sherpa and Heart Method in The Cement Industry. Journal of World Science, 2(9), 1387–1397. https://doi.org/https://doi.org/10.58344/jws.v2i9.408
Naji, G. M. A., Isha, A. S. N., Mohyaldinn, M. E., Leka, S., Saleem, M. S., Rahman, S. M. N. B. S. A., & Alzoraiki, M. (2021). Impact of Safety Culture on Safety Performance; Mediating Role of Psychosocial Hazard: An Integrated Modelling Approach. International Journal of Environmental Research and Public Health, 18(16). https://doi.org/10.3390/ijerph18168568
Nazeer Ahamed, M. F., & Mariappan, M. (2023). A study to determine human-related errors at the level of top management, safety supervisors & workers during the implementation of safety practices in the construction industry. Safety Science, 162, 106081. https://doi.org/https://doi.org/10.1016/j.ssci.2023.106081
Permatasari, W. (2020). Factors Related To Work Fatigue: Literature Review. Ealth Safety Environment Journal, 1(1). https://ejournal.upnvj.ac.id/HSE/article/view/1994
Puspitasari, A., Safitri, G., Efionita, Y., & Halim, M. I. (2025). Human error analysis to reduce production defects with Sherpa method and Heart method in PT XYZ. Journal of Sustainable Community Development, 3(3), 120–128. https://doi.org/https://doi.org/10.60036/yxdr8458
Putra, A. D. R., Amrullah, H. N., & Handoko, L. (2024a). Human Reliability Assessment dengan Metode HEART Pada Pekerjaan Lifting dan Rigging di Perusahaan Konstruksi. 8th CONFERENCE ON SAFETY ENGINEERING AND ITS APPLICATION, 2581.
Putra, A. D. R., Amrullah, H. N., & Handoko, L. (2024b). Human Reliability Assessment dengan Metode HEART Pada Pekerjaan Lifting dan Rigging di Perusahaan Konstruksi. 8 Th CONFERENCE ON SAFETY ENGINEERING AND ITS APPLICATION. https://files01.core.ac.uk/download/pdf/642639292.pdf
Putra, O. A., & Wahyuningsih, A. S. (2024). Human Reliability menggunakan Metode Fuzzy-HEART pada Pekerjaan Material Handling Tambang Bawah Tanah. Higiea, 8(2), 198–212. https://doi.org/https://doi.org/10.15294/higeia.v8i1.77854
Rahma, D. L., & Tranggono, T. (2025). Human Error Analysis to Reduce the Risk of Work Accidents at PT XYZ Using HEART and Fuzzy FMEA Methods. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 8(3), 11977–11988. https://doi.org/https://doi.org/10.31538/iijse.v8i3.7059
Rammadaniya, P., & Mahbubah, N. (2022). Integration of the HEART and SHERPA Approach to Evaluating Human Errors in the Refinery Salt Production. Jurnal Sistem Teknik Industri, 24(2), 177–193. https://doi.org/https://doi.org/10.32734/jsti.v24i2.7755
Ren, X., Terwel, K. C., & van Gelder, P. H. A. J. M. (2024). Human and organizational factors influencing structural safety: A review. Structural Safety, 107, 102407. https://doi.org/https://doi.org/10.1016/j.strusafe.2023.102407
Rosyidah, U. (2023). Analisis Probabilitas Human Error Pada Operator Head Truck Dengan Metode Heart Dan Sherpa Di Perusahaan Jasa Tenaga KerjA [Politeknik Perkapalan Negeri Surabaya]. http://repository.ppns.ac.id/5460/
Sullyartha, E. R., Santoso, P. N., & Sihombing, L. M. (2023). Penerapan Human Error Assessment and Reduction Technique (HEART) Pada Penentuan Human Error Probability Teknisi Maintenance Mesin 350F di PT. XYZ. Jumantara Jurnal Manajemen Dan Teknologi Rekayasa, 2(2), 55. https://doi.org/10.28989/jumantara.v2i2.1683
Zetli, S. (2021). Analisis Human Error dengan Pendekatan Metode SHERPA dan HEART pada Produksi Batu Bata UKM Yasin. Jurnal INTECH Teknik Industri Universitas Serang Raya, 7(2), 147–156. https://doi.org/https://doi.org/10.30656/intech.v7i2.3934.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Indonesian Journal of Global Health Research
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
